Shipping Policy

This site available at www.sensemyfarm.com.au (the “Site”), is operated by SenseMyFarm Pty Ltd (“we”, “our”, “us”).

This SenseMyFarm Shipping Policy (the “Policy”) applies if you (“you”, “your”) make a purchase within the Site. This Policy forms an integral part of the SenseMyFarm Terms of Service

Contact Information

 If you have any questions about this Policy, you may contact us using this contact form.

Please also see our details below:

Name: SenseMyFarm Pty Ltd

Address: 

ABN: 

Shipment Processing Time 

All orders are processed within 1-14 business days. Orders may not be processed during weekends or NSW (Australia) public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please mind additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Due to the COVID-19 outbreak, there are widespread transportation cancellations and restrictions in affected areas. Note that shipment to your location might take longer than usual.

Shipping Rates & Delivery Estimates

Shipping charges and delivery estimates applicable to your order will be calculated and displayed at checkout. Shipping costs and delivery estimates may vary depending on your location.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number is temporary (particular term depends on the applicable delivery estimates) and will be active during a certain limited time.

Customs, Duties, and Taxes 

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are your responsibility. If required under the applicable law, we will also charge the applicable taxes, including, withholding tax, sales tax, or value-added tax, which shall be paid by you. 

Damages 

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

We recommend saving all packaging materials and damaged goods before filing a claim.

Changes

We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

LoRa® is a registered trademark or service mark of Semtech Corporation or its affiliates. LoRaWAN® is a licensed mark.